Our window
delivery is final. only reviews are acceptable
There is no return policy.
Wrong item, item damaged in transit, item not as described, or an item that arrived faulty.
Not returnable, for hygiene reasons
Opened or used cosmetics, skincare, fragrance, and personal-care items. Underwear and swimwear. Pierced jewellery. Food and groceries once the seal is broken. This is standard practice and it protects every customer.
Sourced-to-order items
These are bought specifically for you, so we cannot accept change-of-mind returns once we have placed the supplier order. You can cancel for a full refund at any point before we place it — usually within 24 hours of ordering. Faulty or incorrect sourced items are of course fully covered.
How to start
Message us on WhatsApp or email with your order number and a photo. We will respond within one working day.
Refund timing
- Mobile money — within 48 hours.
- Card — 5–10 working days, depending on your bank.
- Refunds go back to the original payment method. Store credit is available immediately if you prefer.